Terms of Service
Legal terms and conditions for Kong Casino players. Please read carefully before creating an account.
1. Acceptance of Terms
By creating an account, accessing or using Kong Casino services, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Kong Casino. If you do not agree with any part of these terms, you must not use our services.
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated date. Your continued use of our services after such changes constitutes acceptance of the new terms. We recommend reviewing these terms periodically to stay informed of any updates.
These terms apply to all users of Kong Casino, regardless of geographic location, and supersede any previous agreements between you and Kong Casino regarding the use of our services.
2. Account Registration and Eligibility
To use Kong Casino services, you must be at least 18 years old or the legal age for gambling in your jurisdiction, whichever is higher. You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials.
Each person is allowed only one account. Creating multiple accounts may result in permanent suspension of all accounts and forfeiture of any funds. We may require identity verification before allowing withdrawals or at any time during your use of our services.
You must be legally allowed to participate in online gambling activities in your jurisdiction. It is your responsibility to ensure compliance with local laws and regulations regarding online gambling.
3. Responsible Gambling
Kong Casino is committed to promoting responsible gambling. We provide tools to help you control your gambling, including deposit limits, session time limits, and self-exclusion options. These tools are available in your account settings and can be activated at any time.
If you believe you may have a gambling problem, we encourage you to seek help. Professional support is available through organizations such as BeGambleAware and GamCare.
We reserve the right to close or restrict accounts if we believe a player's gambling behavior is problematic or harmful. This decision is made in the best interest of player welfare and safety.
4. Deposits and Withdrawals
All deposits and withdrawals must be made using payment methods registered in your name. We do not accept third-party payments. Withdrawal requests are processed within 24-48 hours after successful account verification. Processing times may vary depending on the payment method selected.
Minimum deposit amounts vary by payment method, typically ranging from $10 to $20. Withdrawal limits may apply based on your account status and verification level. Bonus funds and winnings derived from bonuses may be subject to wagering requirements before withdrawal.
We reserve the right to request additional documentation for verification purposes before processing withdrawals. Any fees associated with payment processing will be clearly disclosed before transaction confirmation.
5. Bonuses and Promotions
Bonuses and promotions are subject to specific terms and conditions, including wagering requirements, game restrictions, and time limits. These terms are clearly stated for each promotion and must be met before any winnings can be withdrawn.
Unless otherwise specified, only one bonus can be active per account at any time. Bonus funds cannot be withdrawn until wagering requirements are completed. We reserve the right to void bonuses if terms are not met or if fraudulent activity is suspected.
Promotional offers are available to eligible players only and may be subject to geographic restrictions. Kong Casino reserves the right to modify or cancel promotions at any time without prior notice.
6. Account Closure and Disputes
You may close your account at any time by contacting customer support. We reserve the right to close or suspend accounts for violations of these terms, suspected fraudulent activity, or other security concerns. Upon account closure, any remaining real money balance will be returned to you after verification.
In case of disputes, we encourage players to contact our customer support team first. If a resolution cannot be reached, disputes may be escalated to the appropriate licensing authority or independent dispute resolution service.
All decisions made by Kong Casino regarding disputes are final unless successfully challenged through the appropriate regulatory channels. We are committed to fair and transparent resolution of all player concerns.
Contact Us
If you have any questions about these Terms of Service, please contact our customer support team. We are available 24/7 via live chat and email to assist with any concerns or clarifications you may need.