Your Privacy Matters
Your personal data is protected with industry-leading security measures and transparent privacy practices.
Information We Collect
Kong Casino collects personal information that you provide when creating an account, making deposits, or contacting customer support. This includes your name, email address, date of birth, postal address, and payment information. We only collect data that's necessary for providing our gaming services and complying with legal requirements.
We also automatically collect technical information about your device and usage patterns. This includes IP addresses, browser type, operating system, pages visited, and time spent on our platform. This data helps us improve our services, prevent fraud, and ensure system security.
All data collection is done in accordance with applicable privacy laws including GDPR and other regional data protection regulations. We never collect more information than necessary, and we clearly explain what data we need and why we need it during the registration process.
How We Use Your Information
Your personal information is used primarily to provide and improve our gaming services. This includes account management, processing deposits and withdrawals, verifying your identity for security purposes, and providing customer support. We also use your data to comply with legal obligations such as anti-money laundering requirements and responsible gambling measures.
With your consent, we may send you promotional emails about new games, bonuses, and special offers. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting customer support. We never sell your personal information to third parties for marketing purposes.
We analyze usage patterns and behavior to detect potential security threats, prevent fraud, and ensure fair gaming. This helps us maintain a safe environment for all players while improving the overall user experience on our platform.
Cookies and Online Tracking
Kong Casino uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. Essential cookies are required for the website to function properly, including maintaining your login session and remembering your preferences. These cookies cannot be disabled without affecting site functionality.
We also use analytical cookies to understand how visitors interact with our website, which pages are most popular, and where users encounter problems. This information helps us optimize our platform and create a better user experience. You can control non-essential cookies through your browser settings or our cookie preference center.
Third-party cookies may be used for payment processing, customer support chat functions, and fraud prevention. We work only with trusted partners who maintain high data protection standards and comply with applicable privacy regulations.
Your Privacy Rights
You have several rights regarding your personal data under applicable privacy laws. These include the right to access your personal information, request corrections to inaccurate data, and delete your account and associated data. You can also request data portability or object to certain types of data processing.
To exercise these rights, contact our privacy team through the customer support channels provided below. We will respond to your request within the timeframes required by law, typically within 30 days. Please note that some data retention may be required for legal compliance or fraud prevention purposes.
For residents of the European Union, you have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data appropriately. We are committed to working with regulatory authorities to resolve any privacy concerns.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, please contact our privacy team. We are committed to transparency and will provide clear answers about our data practices. Our privacy team is available to help you understand your rights and how to exercise them.
For privacy-related inquiries, you can reach us through our customer support live chat, email support system, or by sending a message through your account dashboard. When contacting us about privacy matters, please include your account details and a clear description of your request or concern.
This privacy policy is reviewed and updated regularly to reflect changes in our practices and applicable laws. The last updated date is shown at the top of this document. We encourage you to review this policy periodically to stay informed about how we protect your information. For more information about data protection regulations, visit the GDPR official documentation.